Management Courses

Improved Communication Workshop - NEW!!!

Overview

Success at work and happiness in life depends on how well we communicate with others.

We tend to communicate with others – verbally and non verbally – in the way we would like other people to communicate with us. But we’re forgetting one of the most basic facts of life: people are different. 

We are much more effective — and successful — when we treat others as they would like to be treated. To do so, we have to understand our own preferred way of doing things and other people’s ways of doing things. Then we can adjust our behaviours — what we say and do — to build rapport, understanding, and cooperation.

Objectives

By the end of this workshop, participants will improve their communication skills in a way that will benefit teamwork, morale, and customer service. They will be able to:

1.       Understand their personal behavioural style and how it affects the way they typically communicate with others.

2.       Recognise, understand, and appreciate other people’s communication styles.

3.       Adapt the way they communicate to build understanding and cooperation.

Workshop Description

This workshop involves people in a highly interactive process of self-discovery and insight. 

Participants begin by identifying their own patterns. They recognise and explore ways they prefer to act, relate, work, socialise, and deal with change, as well as the ways they prefer to be approached, consulted, and involved in a group process. They are able to name their strengths and the ways they contribute to the success of a team or a company. They are also able to admit their limitations in a way that doesn’t make them feel at all deficient. This recognition process often elicits a lot of aha’s and laughter. 

Participants then understand how to recognise other people’s patterns, their strengths and limitations, and how to work more effectively with them.

By the end of the workshop participants have a clearer understanding of how they can reduce conflict and miscommunication, build rapport and cooperation, work on teams more efficiently, cope with change more positively, and profit from working with people they used to avoid.

The workshop is designed for a half- or full-day format. (The amount and type of interaction, group exercises, and objectives change, depending on the time frame.) 

Participants show an immediate improvement in the way they work with others, and they gain access to resources they can use to continue their development.

Workshop Materials

Participants complete an on-line assessment prior to the event. (The assessment takes less than 10 minutes to fill out.) They will then receive a 50-page, detailed description of their behavioural style.

Introduction to Management

Who is it for?

New Managers and those who are working towards a managerial position.

What is it about?

• Planning, Organising, Leading, Co coordinating/Controlling.
• Knowledge and skills needed by management
• Basic guide to supervision

Duration -1 day

Performance Management

Who is it for?

For Managers, team leaders looking to improve, develop the essential skills and knowledge to manage and motivate other people to achieve their best performance. 

What is it about?

You will explore the link between high performing individuals, teams and their business. You will develop your feedback skills, handling difficult or demotivated people and learn to celebrate success.

Duration -1 day

Communication Skills for Managers

Who is it for?

For those who wish to develop the skills to be able to communicate with more confidence and personal impact.

What is it about? 

This is a highly practical and interactive course. You will be working both individually and in small groups on a variety of vocal and practical exercises, interactive discussions the day.

Duration – 1 day

People and Team Management

Who is it for?

Suitable for supervisors, team and section leaders who are new to their role or who have had no previous training in the basics of people management. Supervisors with more experience may prefer Leadership Skills for Supervisors & Team Leaders.

What is it about?

Focusing on the management role, Team dynamics,Managing team performance and developing individuals.

Duration – 2 days

Leadership Skills for Supervisors & Team Leaders

Who is it for?

Managers, Supervisors and Team Leaders, looking to develop their Leadership skills

What is it about?

This course increases your awareness of your current leadership style and abilities. The more leadership styles you have, the more situations you can handle. You will also appreciate the impact your leadership style has on those who work with you. The Leadership course then provides you with a tool-kit of ideas to increase your leadership skills back in the workplace.

Duration - 2 days

Emotional Intelligence in Management

Who is it for?

For those working in environments where there are frequent and challenging interactions with colleagues and customers. Particularly useful for those who need to understand the underlying nature of their own and others’ responses, and who want to improve the quality of their interactions.

What is it about?

Understanding how emotions affects work performance and relationships in the workplace. It looks at how to ensure emotions can be controlled and focused into positive relational effectiveness’. 

Coaching for Performance in The Work Place

Who is it for?

For Managers and teams. Coaching has become a major part of Human Resource Development for many organisations. Coaching promises much: development at the actual workplace, dissemination of knowledge and skills throughout the organisation, savings on training costs and more besides.

What is it about?

This is course is designed to be bespoke for organisations and requires discussion with the HR and Management team

Duration 1 and 2 days

Introduction to Supervision and Team Leadership

Who is it for?

Managers, Team Leaders

What is it about?

Opportunity to look at: process and structure, planning, goal setting, communication, delegation, problem solving and addressing performance problems.

Duration 1 day

HR for non HR Managers

Who is it for?

Organisations who are looking to develop their personnel polices

What is it about?

Developing your organisations personnel policies and an employee manual. You will look at sample policies and understand the relevance and legal requirement

Duration – 1 day

Conflict Resolution and Managing Difficult People

Who is it for?

For those experiencing or wishing to prevent potential conflict situations

What is it about?

Prevention and Solution focused approach. Looking at ways to identify potential conflict and to deal with conflict. To identify the steps within polices and procedures to ensure correct administration of processes. To manage emotions

Duration – 1 day

Effective Appraisals

Who is it for?

Mangers, teams and Board members. This course is suitable for new Managers and those that wish to refresh their knowledge. It is also a good way to introduce the benefits of the appraisal process to teams. Hence this course can also be run for organisations whole team. It is for new business start up who are going to employ staff

What is it about?

It covers the content of the appraisal process, clearly looking at the structures and timescales required to introduce and or update. It looks at the role of the Manager and of the staff member in the process. The benefits of such a process to the organisations goals, objectives and key performance indicators

Duration 1 day 

Managing Diversity

Who is it for?

Everyone in the workplace

What is it about?

Why tackle discrimination in the workplace and diversity risk assessments

Duration- 1 day

If you want to know more about any of the above courses or if you may one:one support on any then give me a call or drop me an e mail- click contacts link

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